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GENERAL QUESTIONS

What is the process for getting ifusion Internet Service?
Once the customer signs up for DSL service, ifusion will verify the DSL order. If the customer currently have DSL service with another company, ifusion can switch the DSL service to its network with-in 48 hours in most cases. If customer currently have land line phone line ifusion DSL can be installed on the same line.

Do I need to keep a phone line with the telephone company to have ifusion DSL?
ifusion Internet does not require for you to maintain a land line, in Verizon service area. In AT&T service area we do, but you can get a line with no local or long distance from AT&T and use your ifusion line which comes with Unlimited local and long distance calls throughout the US and 9 other countries. Thus, giving you 2 phone lines for a very low price. Teh advantages to having the extra line with AT&T is the line will still work if your power goes out.

What if I do not have phone line or DSL?
If the new customer does not have DSL or land line in Verizon service area, a new data line will need to be installed (at no additional fee). ifusion does not do inside wiring, the data line will be installed to the phone box located outside the house or the apartment. Once the data line is installed ifusion Internet will ship free DSL modem to the customer. The DSL modem is designed to be self installed by the customer. However, in a lot of areas of the country ifusion does have installers that will come out and install the equipment for a small fee.

How do I go online?
Once you signed up, and installed ifusion service you will be able to surf the web using any Internet browser.

What speed of service does ifusion Internet provides?
ifusion Internet DSL service currently provides Internet download speed of up-to 7.1Mbps

How do I get support?
Our support call centers are available 7 days a week, 365 days a year.
Toll Free: 800-305-7515 e-mail: qualitycontrol@ifusion.us

What is the benefit for upgrading my service to yearly contract from month-to-month?
ifusion Internet offers its services without commitment or contract required. If you wish to commit to one year of service, then you will guarantee you price will not change for one year. You will also save $30, when prepaying for a year of service.